Service science, management, and engineering : theory and applications /
Xiong, Gang, 1969-
Service science, management, and engineering : theory and applications / Gang Xiong, ... [et al.]. - Amsterdam : [Hangzhou, China] : Elsevier/Academic Press ; Zhejiang University Press, c.2012. - xv, 382 p. : ill. ; 24 cm. - Intelligent systems series . - Intelligent systems series. .
Includes bibliographical references and index.
9780123970374 0123970377
2012472646
Engineering services marketing.
Service industries.
658 XIS
Service science, management, and engineering : theory and applications / Gang Xiong, ... [et al.]. - Amsterdam : [Hangzhou, China] : Elsevier/Academic Press ; Zhejiang University Press, c.2012. - xv, 382 p. : ill. ; 24 cm. - Intelligent systems series . - Intelligent systems series. .
Includes bibliographical references and index.
9780123970374 0123970377
2012472646
Engineering services marketing.
Service industries.
658 XIS