Xiong, Gang,  1969- <br/><br/>
Service science, management, and engineering :  theory and applications / 
Gang Xiong, ... [et al.]. 
 - Amsterdam :  [Hangzhou, China] :  Elsevier/Academic Press ;  Zhejiang University Press,  c.2012. 
 - xv, 382 p. :  ill. ;  24 cm. 
 - Intelligent systems series .
 - Intelligent systems series. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780123970374 0123970377 
<br/><br/><label>LCCN: </label>2012472646 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Engineering services marketing.<br/>Service industries.
<br/><br/><label>Dewey Class. No.: </label>658 XIS