TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 8129702606
AV  - HD62.15 .T6792 2003
U1  - 658.562 BET 21
PY  - 2005///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Quality management
N1  - Includes bibliographical references (p. 631-633) and index
ER  -